Privacy Policy

1. Who We Are

The Gifted Brand is a fashion label based in Lagos, Nigeria. This policy explains how we collect and handle personal information when you visit our website or place an order with us. We take your privacy seriously and will never sell your data to third parties.

2. Information We Collect

We collect information you give us directly, including:

• Name, email address, phone number, and delivery address when you place an order or create an account
• Body measurements if you use our custom tailoring service
• Payment details — processed securely by our payment provider; we do not store card numbers
• Messages you send us via email or WhatsApp

We also collect certain information automatically when you visit our site:

• Pages visited and time spent on each page
• Browser type and device information
• Referring website

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send you order confirmations and delivery updates
• Respond to your enquiries and provide customer support
• Improve our website and understand how customers use it
• Send you promotional emails if you have opted in — you can unsubscribe at any time

We do not use your information for any purpose not listed above without your consent.

4. Sharing Your Information

We share your personal information only where necessary to deliver our services:

• Courier and logistics providers, to deliver your order
• Payment processors, to handle transactions securely
• Cloud service providers who host our website and data

All third parties we work with are required to handle your data securely and only for the purposes we specify. We do not sell your data.

5. Data Retention

We keep your personal data for as long as your account is active or as needed to provide services. Order records are retained for a minimum of 6 years for accounting purposes. You can request deletion of your account and associated data at any time (subject to legal retention requirements).

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing emails at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at hello@thegiftedbrand.com.

7. Cookies

Our website uses cookies to keep you logged in, remember your cart, and understand how visitors use the site. By continuing to use the site, you consent to our use of cookies. You can disable cookies in your browser settings, though some features may not work properly as a result.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our site uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Updates to This Policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review it periodically. Continued use of our website after changes are posted means you accept the updated policy.

10. Contact

Questions about this policy or how we handle your data? Contact us at hello@thegiftedbrand.com or call +234 801 234 5678.